FAQs

Q: What's Drop Department?

Our goal is to make the world of sneakers and streetwear a better place for everyone.

Q: What happens if I order the wrong size?

A: We have a 30-day Exchange or Store Credit policy, which means you have 30 days after receiving your item to request an exchange or credit.

Q: How do I check the status of my order?

A: You will be emailed your receipt immediately after you placed your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our  Track Order page.

Q: Do you provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q:  How can I get in contact with you?

A: We handle customer service through email.  Click Here to open up a chat with us and let us know if you have any questions or concerns.

 Q: How do I order on your website?

A: Simply select the offer above and click the 'Buy Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! Check is secured by Paypal - Mastercard - Visa - AMEX.